Do you have a Shopify store? Want to keep your customers updated on their shipments? Tracking shipments is important for building trust with customers.
We’ll guide you on tracking customer shipments in Shopify. This will help you provide real-time updates and improve the customer experience. Whether you’re new to Shopify or an experienced user, this guide will help you streamline your shipment tracking process.
Table of Contents
Why Track Shipments in Shopify
Adding a tracking number to shipments in Shopify is important. It allows customers to track their orders, which builds trust and satisfaction. Using Shopify apps for enhanced shipment tracking offers benefits like real-time updates, delivery notifications, and improved customer engagement. Customers can conveniently access shipment tracking information in Shopify. They can log into their accounts and go to the order status page to stay informed about their delivery schedules.
This ensures a seamless shopping experience.
Set Up Shopify Customer Shipment Tracking
Add a Tracking Number
A tracking number is a unique code for a package. It helps customers see where their package is and when it will arrive. It’s important to give this number to customers. They also need to know which shipping carrier is being used, as each carrier has different tracking systems and delivery times. Once the shipment is on its way, a shipping notification should be sent to the customer.
This notification should include the tracking number, a link to track the package, and any other important delivery information. This keeps the customer informed and able to monitor their package easily.
Choose a Shipping Carrier
When customers choose a shipping carrier for their Shopify orders, they have different options. They can pick USPS, FedEx, UPS, or DHL based on their needs. Shopify lets customers input any special requirements or restrictions for a carrier.
For example, some carriers may have weight or size limits, or offer specific delivery services based on the customer’s location. By knowing what each carrier offers, customers can make a smart choice for their orders.
Send Shipping Notifications
To add a tracking number to a shipment in Shopify, the seller can do so manually or by using an app or a third-party integration. Once the tracking number is added, customers can receive shipping notifications via email, SMS, or through the Shopify app.
Common issues with tracking shipments in Shopify include:
- Incorrect or missing tracking numbers
- Package delays
- Customer confusion
These issues can be resolved by:
- Ensuring accurate input of tracking numbers
- Providing clear communication with customers about potential delays
- Offering customer support to address any concerns
Check the Shipment Status in Shopify
Use the Orders Page
Customers can track their shipments using the Orders Page in Shopify. They just need to log into their account, go to the Orders section, and check the current status. They can see if their order has been shipped or if it’s still processing. Shopify also allows customers to filter orders by shipping status, like “Shipped,” “Not Shipped,” or “Partially Shipped,” to find specific shipments.
To track shipments effectively, customers should regularly check their Orders Page, use the filtering options, and contact the seller if needed. These features help customers monitor their shipments with confidence and convenience.
Filter Orders by Shipping Status
To filter orders by shipping status in Shopify, customers can use different shipping statuses such as “fulfilled,” “unfulfilled,” “partially fulfilled,” or “shipped.”
By selecting a specific shipping status, users can focus on orders that are ready to be shipped, partially shipped or have been completely fulfilled.
To track shipments more efficiently, users can use the built-in search and filter options within Shopify. For example, they can filter orders by shipping status on the Orders page, making it easy to identify and manage orders based on their shipping progress.
Additionally, Shopify allows users to customize their order lists to display specific shipping statuses, making it easier to monitor and track shipments.
These features in Shopify help users filter orders by shipping status for better tracking and ensure a more organized and efficient shipment process.
Shopify Apps for Enhanced Tracking
Install a Tracking App
A tracking app can make it easier for Shopify users to track their shipments. It gives real-time updates on the status and location of orders. This helps to keep customers informed and reduces questions about order status. Installing a tracking app involves finding it in the Shopify App Store, installing it, and integrating it with Shopify. Popular tracking apps for Shopify have features like customizable tracking pages, branded tracking emails, and SMS notifications.
They also work with different shipping carriers, making it flexible for businesses with diverse shipping needs. Using a tracking app for Shopify can make tracking shipments easier and improve the customer experience.
Compare Popular Tracking Apps
Popular tracking apps for Shopify shipments offer various features and capabilities. These include real-time tracking updates, delivery notifications, and integration with multiple carriers.
These apps also differ in terms of user interface, reliability, and customer support. The ease of use, accuracy of tracking information, and responsiveness to customer queries vary among them.
Furthermore, the cost and pricing structures of these tracking apps vary. Some offer tiered pricing based on shipment volume, while others charge a flat monthly fee. These pricing models can impact overall cost based on the volume of shipments a business handles.
Customer Access to Shopify Shipment Tracking
Share a Tracking Link
Sharing a tracking link in Shopify helps businesses and customers track shipments easily. Users can share these links through email, SMS, or on the business’s website. This allows customers to track their packages independently, reducing the need to contact the business for updates and improving customer satisfaction. For businesses, sharing tracking links cuts down on customer inquiries about shipment status, freeing up resources for other tasks.
Real-time tracking info builds transparency, trust, and value, leading to a positive customer experience.
Embed Tracking Info on Your Site
To embed tracking info on your Shopify site, you can use the integrated tracking information app. This provides real-time updates to your customers so they can conveniently track their shipments from your website. It enhances their shopping experience.
Customers can stay informed about their orders’ status by embedding tracking info. This reduces the need for them to contact your support team for updates. As a result, it saves time for both the customer and your support team, leading to increased satisfaction and loyalty.
Shopify offers various options for embedding tracking info. You can integrate with third-party tracking solutions or use custom coding to display the tracking information on your site. These options allow you to choose the best method for your business needs and enhance the customer experience.
Troubleshoot Common Tracking Issues
Missing Tracking Numbers
If you use Shopify and find that some orders or shipments don’t have tracking numbers, it’s important to act quickly. Changes to the system might be causing this, and it can be confusing and frustrating for both customers and merchants.
In this case, it’s best to reach out to the shipping carriers directly. This way, you can check on the missing tracking numbers and make sure everyone gets the right info. Taking action like this can prevent problems and make tracking more clear and dependable for everyone.
Tips for Effective Shopify Customer Shipment Tracking
To set up customer shipment tracking in Shopify, a seller can start by customizing the tracking page and emails with the store’s branding. This provides a seamless and professional experience for the customers.
Using a reliable shipping carrier and integrating it with the Shopify platform is crucial for accurate tracking information. Troubleshooting common tracking issues, such as delayed updates or inaccurate delivery estimates, involves ensuring that the carrier’s tracking system is working seamlessly with Shopify.
Being transparent with customers about potential delays and providing proactive communication can help manage expectations and minimize dissatisfaction.
Enhancing shipment tracking for customers can be achieved through recommended Shopify apps that offer advanced tracking capabilities, real-time notifications, and interactive tracking pages. These features keep customers informed and engaged throughout the delivery process, leading to improved customer satisfaction and repeat business for the seller.
Final thoughts
Shopify has a feature for tracking orders. Merchants can use it to track where shipments are and their status. They can also give customers tracking numbers. This helps merchants keep an eye on shipments. Shopify works with different shipping carriers, making it simpler to handle and track shipments. This feature helps keep customers in the loop about their orders, making their experience better.
FAQ
How do I track customer shipments in Shopify?
You can track customer shipments in Shopify by using the “Orders” page and selecting the specific order you want to track. Then click on the tracking number to view the shipment details and its current status.
Can I notify customers when their shipment is on its way?
Yes, you can notify customers when their shipment is on its way. You can send automated email or text message notifications with the tracking information and expected delivery date.
Is there a way to provide tracking information to customers for their orders?
Yes, you can provide tracking information to customers for their orders by emailing them the tracking number and shipping carrier or by using a tracking system on your website where customers can input their order number to check the status of their shipment.
What tools or apps can I use to improve tracking and management of customer shipments in Shopify?
You can use the TrackMage: Tracking & Upsells app to improve tracking and management of customer shipments in Shopify. This app provides real-time tracking, automated shipping, and customer notifications.
Are there any best practices for efficiently tracking customer shipments in Shopify?
Yes, best practices for efficiently tracking customer shipments in Shopify include using shipping apps like TrackMage: Tracking & Upsells, providing customers with tracking numbers and utilizing automated email notifications.
