Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.
When accessing the TrackMage website, OPTDEAL LIMITED will learn certain information about you during your visit.
Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
Use of Cookies
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site"s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser"s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
OPTDEAL LIMITED will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Email Policies
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.
We will use your e-mail address solely to provide timely information about OPTDEAL LIMITED.
We will maintain the information you send via e-mail in accordance with applicable federal law.
CAN-SPAM Compliance
In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.
Use of External Links
TrackMage may contain links to many other websites. OPTDEAL LIMITED cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by OPTDEAL LIMITED do not constitute an endorsement by OPTDEAL LIMITED or any of its employees of the sponsors of these sites or the products or information presented therein.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of OPTDEAL LIMITED or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from OPTDEAL LIMITED.
You must not:
- Republish material from our website without prior written consent.
- Sell or rent material from our website.
- Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
- Redistribute any content from our website, including onto another website.
Acceptable Use
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else"s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
Restricted Access
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
Use of Testimonials
In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:
Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.
The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.
OPTDEAL LIMITED is not responsible for any of the opinions or comments posted on TrackMage. OPTDEAL LIMITED is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of OPTDEAL LIMITED. OPTDEAL LIMITED does not share the opinions, views or commentary of any testimonials on TrackMage - the opinions are strictly the views of the testimonial source.
The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.
How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.
OPTDEAL LIMITED may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, OPTDEAL LIMITEDuses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Disclaimer and Limitation of Liability
OPTDEAL LIMITED makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.
All the materials on this site are provided "as is" without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall OPTDEAL LIMITED or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if OPTDEAL LIMITED has been advised of the possibility of such loss or damages.
Policy Changes
We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Your rights
We will only send you marketing communications if you “opted in” to receiving such communications. You have the right to “opt out” of receiving marketing communications, whether by email or otherwise, at any time. You can do this by (i) clicking the unsubscribe link displayed in any of the marketing e-mails you receive, (ii) emailing [email protected] to indicate you no longer wish to receive marketing communications, or (iii) writing to us at the relevant address set out in How to contact us below.
Pursuant to California's "Shine the Light Act", California residents are permitted to request information about the manner in which we share certain categories of data with third parties for their marketing use.
If you are a “data subject” under applicable data protection law in the EU or United Kingdom, you will have the following rights in relation to personal data that we hold about you:
- Right to Access - to request confirmation of whether we process personal data relating to you, and if so, to request a copy of that personal data;
- Right to Rectification - to request that we rectify or update any personal data that is inaccurate, incomplete or outdated;
- Right to Erasure - to request that we erase (delete) your personal data in certain circumstances, such as where we collected personal data on the basis of your consent and you withdraw your consent;
- Right to Restriction of Processing - to request that we restrict the use of your personal data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal data;
- Right to Withdraw Consent - where you have given us consent to process your personal data, to withdraw your consent; and
- Right to Data Portability - to request that we provide a copy of your personal data to you in a structured, commonly used and machine readable format in certain circumstances.
To exercise your rights as set out above or to make a complaint or submit an inquiry about our privacy practices, please contact us via email at [email protected], or via the support chat widget provided on the main page trackmage.com.
To help protect your privacy and maintain security, we may take steps to verify your identity before we can action your request.
Data transfers
We may transfer to, and store the data we collect about you in, countries other than the country in which the data was originally collected, including the United States, Canada or other destinations outside the European Economic Area (“EEA”) and the United Kingdom. Those countries may not have the same data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA and outside the United Kingdom.
If you are located in the EEA or the United Kingdom, we will only transfer your personal data if:
the country to which the personal data will be transferred has been granted a European Commission adequacy decision; or
we have put in place appropriate safeguards in respect of the transfer, for example we have entered into EU standard contractual clauses and required additional safeguards with the recipient, or the recipient is a party to binding corporate rules approved by an EU or UK supervisory authority.
You may request more information about the safeguards that we have put in place in respect of transfers of personal data by contacting us as described in How to contact us below.
Data retention core platform
User generated data is stored by app.trackmage.com for as long as the user account is registered in the system. To deactivate / delete your account please contact us via email at [email protected], or via the support chat widget provided on the main page trackmage.com.
Data retention Slack app
Data is stored for as long as TrackMage Shipment Tracking App is installed in your Slack workspace.
To remove your data please contact us via email at [email protected], or via the support chat widget provided on the main page trackmage.com.
We always strive to collect and retain the minimum data necessary for the app to function.
Accessing Shopify Protected Customer Data
In compliance with the latest Shopify update dated 2022-10, we are required to seek approval to access protected customer data on any store that is not a development store. This includes any data that directly relates to a customer or prospective customer, as represented in the API resources. Please note that resources that do not refer to a single customer, such as the product, theme, or inventory resources, are not included in this category.
Starting October 1, 2022, we are required to request access to protected customer data and protected customer fields through the Partner Dashboard. This includes individual access to the following protected customer fields that directly identify customers: Name (first and last names), Address (address line 1, address line 2, geolocation, and zip codes in both billing and shipping addresses), Email, and Phone.
We assure you that we will handle this data with the utmost care and in compliance with all relevant laws and regulations. We will not use this data for any purpose other than to provide you with the services you have requested, and we will not share this data with any third parties without your explicit consent. We are committed to maintaining the highest standards of privacy and data protection, and we appreciate your trust in us.
Contact
If you have any questions regarding this policy, or your dealings with our website, please contact us here: [email protected]
OPTDEAL LIMITED
Unit 1104A, 11/F, Kai Tak Commercial Building, 317-319 Des Voeux Rd. Central, H.K
