Knowing how to track your Shopify shipment is important. Shopify makes it simple to track your shipments at every step. You can stay informed about your orders and keep your customers updated with just a few steps. In this guide, we’ll show you how to track your shipments on Shopify. It’s a quick and easy way to stay organized and informed.
Table of Contents
What You Need to Start Tracking
Find Your Order Confirmation Email
If you’re tracking your Shopify shipment, start by finding your order confirmation email. Look for the tracking number, usually at the bottom or in a section labeled “Tracking Information” or “Order Details”. If you’re struggling to find your shipment, ensure the email address on the confirmation is correct. It’s possible the email went to the wrong address, making the tracking information hard to access.
Locate Your Tracking Number From Shopify
You can find your tracking number for your Shopify shipment in the order confirmation email that was sent to you after your purchase.
You can add your tracking number here to start tracking your package.
Alternatively, you can also locate it by logging into your Shopify account and checking the order details.
If you are unable to find your tracking number through these methods, you can reach out to the carrier directly and provide them with your order details to track the shipment for you.
It is recommended to contact the carrier if you have not received any tracking updates within a few days of placing your order or if there are any issues with locating your shipment.
How do I track my Shopify shipment?
Use the Shopify Order Page
Tracking a Shopify shipment is easy. You can use the Shopify Order Page for the latest info on the package. Just go to “Orders,” choose your order, and access tracking info. If you don’t have a tracking number, use order number, email, or phone number. If you can’t find the shipment, contact the seller or shipping carrier for help. It’s a simple way for customers to know where their package is until it’s delivered.
Check the Carrier’s Website
If you’re having trouble finding your Shopify shipment on the carrier’s website, try using alternative keywords like order number, reference number, or confirmation number. You can also contact the carrier directly for assistance.
To track a Shopify shipment without a tracking number, check the order confirmation email or contact the shipper to get the necessary information.
If the carrier isn’t providing updates on the Shopify shipment, consider signing up for email or text notifications for real-time updates. Reaching out to the carrier’s customer service for further assistance is also an option.
Track Without a Tracking Number
Contact the Store Owner
To contact the store owner about a Shopify shipment, customers can check the seller’s website for contact information. If the carrier hasn’t updated the shipment, it’s best to wait 24-48 hours before contacting the store owner. Delays in updating shipment statuses can happen. In urgent situations, reaching out to the store owner sooner may be necessary.
If the estimated delivery date has passed and there are no updates, customers should contact the store owner for help tracking the Shopify shipment. This can address any concerns and provide an update on the order’s current status.
Look for Updates via Email or SMS
To track a Shopify shipment, follow these steps:
- Make sure you’re signed up to receive updates via email or SMS.
- Double-check that the correct email address or phone number is linked to your shipment.
- If the carrier isn’t providing updates, contact the store owner to ask about your shipment’s status.
This will help you stay informed about the latest updates for your order.
Trouble Finding Your Shipment?
Check for Incorrect Email Address
If a customer isn’t getting tracking updates for their Shopify shipment, it might be because of a wrong email address linked to the order. It’s important to double-check the accuracy of the email address given during purchase. If it’s incorrect, shipment updates may be missed. In this case, consider other ways to get updates, like logging into the account on the website where the order was made or reaching out to customer support for help.
It’s vital to have the right email address on file to receive important information about the shipment’s status and delivery.
Make Sure the Order Was Shipped
Please check the email confirmation from the online store to see if the order has been shipped. After the order is processed, a confirmation email with tracking information should be sent to you. If you don’t see the email in your inbox, please check your spam folder to make sure it wasn’t filtered there. If you can’t find the shipping confirmation, contact the online store’s customer service for help.
If you’re having trouble tracking your shipment, contact the shipping company directly using the information on the tracking. Most carriers have customer service lines that can give you updates on shipment status and help with any delivery issues. Contacting the carrier directly can provide you with the most accurate and up-to-date information on the status and location of your Shopify shipment.
When to Contact the Carrier
If your Shopify shipment is delayed, it’s a good idea to contact the carrier if there has been no movement in the tracking information for several days. This is especially important if the estimated delivery date has passed.
If the tracking information for your shipment is not updating, it’s best to reach out to the carrier to ask about the status of your package. If your shipment has not arrived within the specified timeframe, it’s best to contact the carrier to investigate the delay and determine the next steps.
By being proactive and reaching out to the carrier, customers can often get valuable insights and assistance in locating their packages. These steps can help avoid further frustration and ensure a timely resolution to any shipping issues.
Expected Delivery Times
Domestic Shipping Timeframes
Domestic shipping for Shopify shipments usually takes one to seven business days, based on the courier’s delivery terms. Customers can track their shipment using the unique tracking number provided with their order. If there are no updates from the carrier, customers can contact the seller or carrier for more information. If tracking the shipment is difficult, customers should check the tracking number for accuracy.
If the problem persists, they should contact the seller or carrier’s customer service. This may involve some extra wait time, but it’s important to make sure the package is located and delivered correctly.
How do I track my Shopify shipment if the Carrier Provides No Updates?
If the carrier isn’t updating a Shopify shipment, there are other ways to track it.
First, check if the tracking number is correct on the carrier’s website. If not, contact the store owner to confirm the shipment’s status. They may have additional information or alternative ways to track it. You can also reach out to the carrier directly for insight into the shipment’s location and estimated delivery date. Sometimes, the carrier might have experienced delays or issues not shown in the tracking information. Taking these steps can provide a clearer understanding of the shipment’s progress, even without updates from the carrier.
Wrapping up
Track your Shopify shipment quickly by following these simple steps:
- Use the shipment tracking number provided by the seller.
- Monitor your package’s progress from shipment to delivery.
- Enter the tracking number on the carrier’s website or use third-party tracking tools.
FAQ
How can I track my Shopify shipment?
You can track your Shopify shipment by using the tracking number provided in the shipping confirmation email. Simply enter the tracking number on the carrier’s website (e.g. FedEx, UPS, USPS) to see the status of your package.
Where can I find my tracking number for my Shopify order?
You can find your tracking number for your Shopify order in the shipping confirmation email sent to you by the seller. You can also log in to your Shopify account and go to your order history to find the tracking information.
What shipping carriers are commonly used for Shopify shipments?
Commonly used shipping carriers for Shopify shipments include UPS, FedEx, USPS, DHL, and Canada Post.
Can I track my Shopify shipment on the Shopify website?
Yes, you can track your Shopify shipment on the Shopify website by logging into your account, navigating to your order history, and clicking on the tracking number for real-time updates.
Is there a mobile app for tracking Shopify shipments?
Yes, there is a mobile app called “Shop” that allows you to track and manage your Shopify shipments. You can also use third-party shipment tracking apps like “AfterShip” or “17track” which are compatible with Shopify.
