Waiting for an online order to arrive can be confusing. It’s important to stay informed about its status and know when to expect it. Order tracking helps with this. In this beginner’s guide, we will show you the easy steps of using order tracking. This will help you confidently navigate the process and ensure your package gets to you without any hassle. Let’s get started!
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Why Tracking Your Customer’s Orders Matters
Ways Tracking Keeps Shoppers Happy
Order tracking is important for shoppers. It provides estimated delivery dates and allows them to monitor their orders. This helps them plan for their purchases and prepare for their arrival. Tracking also gives a sense of security and reliability, making shoppers come back for more. It assures customers that their orders are being processed and delivered, leading to a positive shopping experience. Using a manual order tracking system can lead to errors.
To avoid this, an automated order management system with real-time updates and accurate information is recommended.
Tracking Helps Shoppers Plan
Tracking your orders can help you plan your purchases. It lets you keep an eye on your orders and check when they will be delivered.
Order tracking is great for businesses too. It helps them find and fix any issues with orders quickly, making customers happier.
You can use order tracking to see where your package is, when it will arrive, get updates, and even print labels and packing slips.
How Tracking Makes Shoppers Come Back
Tracking allows shoppers to monitor the progress of their orders, giving them a sense of control and assurance, which can help bring them back to the store. Tracking contributes to customer retention and loyalty by providing a level of transparency and reliability, and by offering customers the opportunity to verify shipment and address any issues that may arise with their orders.
The advantages of implementing a tracking system for customer orders include the ability to identify and resolve issues with individual orders swiftly, helping to improve overall customer service and satisfaction. Tracking features often allow customers to monitor order status, view shipping routes and estimated delivery dates, and receive automated delivery notifications, further enhancing the customer experience.
What to Think About Before Making a Custom Order Tracking System
Problems with Manual Order Tracking Systems
Issues with manual order tracking systems:
- Delays in updating order status.
- Potential for human error in data entry.
- Difficulty in monitoring order progress.
- Impact on efficiency and accuracy of order management.
- Discrepancies in tracking information.
- Hindering real-time updates.
- Complicating identification of fulfillment issues.
- Negative impact on customer satisfaction and sales.
- Confusion and frustration due to lack of order visibility.
- Increased likelihood of shipping errors.
- Delayed or inaccurate information about order status
How to Make Order Tracking Work Smoothly
Choosing the Right Order Tracking Tool
Choosing an order tracking tool is important. Consider features like monitoring order status, viewing shipping routes and estimated delivery dates, tracking package scans and updates, receiving automated delivery notifications, and printing shipping labels and packing slips.
The chosen tool can be integrated with the existing shop. A unique identifier for each order and real-time updates on the progress of customer orders are generated by an order management system. This ensures a seamless tracking process for customers and improves customer service and satisfaction.
Recommended order tracking apps for different ecommerce platforms (Shopify, BigCommerce, Magento 2) include features like real-time order updates, shipment verification, and automated delivery notifications. These apps enhance the online shopping experience for customers.
Connecting Your Tracking Tool to Your Shop
One way to track orders is using a courier’s website. This involves setting up an email service to send customers their tracking number and order details. Another option is to use a third-party shipment tracker, displaying order information for major couriers. Businesses can also consider using an order tracking app from their ecommerce platform provider, allowing customers to track their packages.
Linking the tracking tool with your shop has several benefits. These include monitoring customer order progress, getting real-time updates, identifying order fulfillment issues, improving customer service, and increasing satisfaction.
To ensure smooth operation, check the tracking app for features such as monitoring order status, viewing shipping routes and estimated delivery dates, tracking package scans and updates, receiving automated delivery notifications, and printing shipping labels and packing slips.
Settings to Check in Your Tracking App
The tracking app needs to have notifications and updates that are easy to access and customize for the customer. This will help them stay informed about their order. It should also offer real-time tracking and accurate shipping estimates to provide up-to-date information.
Furthermore, the tracking app should be able to integrate with other systems, like customer support or inventory management. This will help streamline the order tracking process and ensure a seamless experience for both the business and the customer.
Automate the Tracking Process as Much as Possible
The tracking process can be made easier with order management systems. These systems offer real-time updates and identify any order fulfillment issues. They allow businesses to monitor customer orders and improve efficiency and accuracy.
Automating the order tracking process has benefits such as enabling customers to monitor their orders and verify shipment. It helps to better identify and resolve any issues with individual orders, ultimately improving customer service and satisfaction.
When choosing a system or tool to automate order tracking, it’s important to consider its ability to monitor order status, view shipping routes and estimated delivery dates, track package scans and updates, receive automated delivery notifications, and print shipping labels and packing slips. These tools should provide a seamless experience for both the business and the customer.
Linking Order Tracking with Customer Help
Order tracking linked with customer support improves the shopping experience. It lets customers monitor their orders and verify shipment, giving them peace of mind and building trust. Integrating order tracking with customer support helps businesses identify and resolve issues with orders quickly, improving customer service and satisfaction.
To ensure a positive customer experience, businesses can use an order management system with real-time updates, enable customers to track their orders, andprovide automated delivery notifications.
Tools That Make Tracking Orders Easy
Best Apps for Shopify and BigCommerce Stores
The best apps for Shopify and BigCommerce stores to assist with order tracking are:
- Third-party shipment trackers that display order information for all major couriers
- Order tracking apps available in the app store of the ecommerce platform provider
Store owners can ensure that their order tracking system works smoothly and efficiently by using an order management system with options for real-time updates and identifying any issues with order fulfillment.
Considerations that should be taken into account before implementing a custom order tracking system include:
- Ability to monitor order status
- View shipping routes and estimated delivery dates
- Track package scans and updates
- Receive automated delivery notifications
- Print shipping labels and packing slips
Great Extensions for Magento 2 Stores
Tracking customer orders in a Magento 2 store helps businesses keep an eye on order progress and deal with any issues swiftly. It also enhances customer service and satisfaction.
Consider using a real-time order management system and providing options for customers to check their orders and shipment.
Useful extensions or tools for order tracking in Magento 2 are monitoring order status, viewing shipping routes/estimated delivery dates, tracking package scans/updates, automated delivery notifications, and printing shipping labels/packing slips.
